Government launches call for evidence on claims management companies and housing disrepair cases

The call for evidence, which can be accessed here, says: “In housing disrepair, and other types of cases, organisations such as claims management companies sometimes seek out people who might be able to make a legal claim so they can pass those claims on to law firms and earn a referral fee. Some solicitors also directly seek out individuals who might be able to make a claim.

“Claims management can play a valuable role in connecting tenants with legal remedies. However, we are aware that there may be cases where unscrupulous activity is resulting in vulnerable tenants being exploited.”

It adds: “We will use this evidence to determine if any claims management activity conducted by claims management companies and solicitors is causing issues in the process of redress for housing disrepair, how big these issues may be and what form they take, and whether government action is necessary.”

The MoJ and the MHCLG said that in recognition that claims management companies and solicitors fall under the oversight of regulators that are independent of government, the evidence may also be shared with the:

• Solicitors Regulation Authority (SRA)
• Legal Services Board (LSB)
• Financial Conduct Authority (FCA)

“This will inform discussions with them on whether any regulatory improvements are needed,” the call for evidence says.

The call for evidence closes on 12 February 2026.

Harry Rodd