b'management duties, usually on top of theirand enforceable. If the KPIs set out in the normal work, and have little or no time tocontract are defective, then measurement actually complete it. and enforcement become much more KPIsdoes what gets measured getdifficult, if not impossible. done? It was noted, however, that KPI regimes can KPIs form a key part of the new contractstruggle to capture supplier performer in lifecycle regime butsome less tangible aspectssuch as the the survey suggestsprovision of social that there is muchvalue - and in some work to do if they aredelegates past to be used effectively.At present only 30% of theexperience, fail to capture some of the The conversation ispublic authorities surveyedfundamental point of changing now, saysalways or usually keep anthe service, one Rebecca Rees. It isauditable evidence file on thepointing to a contract clear with social valuewhere its 200 KPIs and other non- performance of KPIs. were all green but economic criteriathe roof still leaked. comprising aAt what level should significant part of theKPIs be setand award criteria, what a supplier promises atwhat should be the bar for compliance? tender stage can make the differenceShould they be aspirational to pull up the between winning and losing the bid: so ifperformance of a contract? Delegates they dont deliver on the criteria on which adiscussed whether performance would contract has been won, then they should bereduce if the target level was set at 100% able to lose that contract. But suchrather than 95%?enforcement needs to be underpinned by robust KPIs showing that non-delivery in anFeedback from bidders is that they may not auditable, transparent and process-drivenbe keen to agree to a KPI regime if they are way. judged against difficult-to-achieve KPIs which The consensus of the roundtable delegatesthen act as a barrier to winning new work if was that KPIs should be aligned to thethey are to be reported on under the new desired outcomes of the contract as well asregime. Bidders want KPIs to be deliverable being achievable, meaningful, measurable -and achievable rather than set at an aspirational level, unlikely to be achieved 5'