GLD Vacancies

Welsh councils issue notice on plans to procure legal case management system

Five Welsh local authorities have issued a prior information notice on their plans to procure a cloud-based legal case management system hosted externally but based in the UK.

The five authorities are:

  • Flintshire County Council
  • Denbighshire County Council
  • Conwy County Borough Council
  • Cyngor Gwynedd Council
  • Wrexham County Borough Council

The PIN said the system would need to meet Welsh Language legislation, accessibility requirements and be able to function in a bilingual working environment.

The notice added that the system would need to:

  • accommodate mobile working and provide the ability to access work remotely across a range of desktop and mobile device types;
  • be capable of being tailored to meet the needs of all parties, including the ability to create and customise user profiles with differing levels of access;
  • manage and monitor all aspects of client information and case management easily, without the requirement for the operator to depend on the use of any computer-based coding language;
  • enable Legal Services to manage all areas of case and performance management, including tasks and PIs, across a range of Legal Practice Areas;
  • facilitate core legal case management activities, such as time recording, court bundling, precedents and workflows, billing/invoicing, with automation and integration to streamline communication and processes;
  • have the capability to integrate with M365 including core and current Microsoft Office products;
  • facilitate a multi-tenant environment with the ability for users to share and collaborate on chosen cases across tenants;
  • report on all the information contained within it. “Any reporting function must have the ability to easily manipulate data and information, including narrative text on performance, without the dependency of needing any computer-based coding language to extract it by the operator”
  • allow reports and dashboards to be easily built by users using the system; they should be fully customisable with an interface that is simple to use; and flexible enough to be presented to any of the authority’s stakeholders (internal or external);
  • have the capability to be integrate with, or easily transfer data to and from HMCTS systems.

The estimated date of publication of contract notice is 13 March 2023