Council “acted outside the law” when applying second homes council tax premium, Monitoring Officer finds
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Ombudsman raps council for leaving homeless family “in damp and cockroach-infested properties”
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Ombudsman raps council for not saying sorry
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Ombudsman raps council for severe maladministration over lengthy delays on window repairs
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Ombudsman raps council over failure to complete agreed remedy
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Ombudsman raps council which failed to help care users maintain their homes
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Ombudsman raps landlord over Equality Act failures, issuing of invalid section 21 notice
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Ombudsman recommends changes councils can make on housing allocations to improve services for disabled people
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Ombudsman recommends new Housing Regulator for Wales after finding “systemic maladministration” by councils
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Ombudsman report on noise complaints alleges ‘fundamental unfairness’ in landlords complaint handling
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Ombudsman report sees council agree to pay family of seven £6,000 after they were left to live in one bedroom flat
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Ombudsman reveals varying impact of complaint handling orders in latest report ahead of Code becoming statutory
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Ombudsman sees "significant increase" in heating and hot water cases
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Ombudsman sees highest level yet of non-compliance in complaint handling failure orders
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Ombudsman sets out common failings of landlords when it comes to inspections following damp and mould complaints
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Ombudsman suspends complaints enquiries of councils and care providers
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Ombudsman tells council to pay £5,500 after 120 repairs raised for one household alone over four years
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Ombudsman tells L&Q to pay £142,000 in compensation after special investigation finds ‘prolonged period of decline’
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Ombudsman threatens council with legal action over lack of co-operation
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Ombudsman unveils good practice guide for council officers on medical assessments for housing applications
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Ombudsman upholds complaint by landlord over council advising tenants to stay in property after possession order
Page 113 of 156
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