Commissioners praise improvements at Thurrock, flag local government reorganisation risk to progress
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Ombudsman finds severe maladministration at housing association after resident forced to sleep in living room for 18 months
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Ombudsman finds severe maladministration at housing association in response to anti-social behaviour complaint
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Ombudsman finds severe maladministration at housing association over failings in response to silverfish infestation
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Ombudsman finds severe maladministration for “excessive delay” in housing association removing resident from tenancy
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Ombudsman finds severe maladministration for Clarion in “tragic” noise case following death of resident who took his own life
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Ombudsman finds severe maladministration for inaction of council on disrepair
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Ombudsman finds six cases of severe maladministration at social landlord, launches special investigation.
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Ombudsman finds social landlord guilty of maladministration in handling of request for information as part of sale of property
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Ombudsman finds two cases of severe maladministration at London borough over failings in dealing with long-standing damp and mould complaint
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Ombudsman forced to review first set of complaints data it published on social housing in Wales
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Ombudsman had “implied power” to withdraw flawed decision and re-open investigation, High Court finds
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Ombudsman highlights council failings in relation to homelessness reduction legislation
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Ombudsman hits largest housing association in UK with second finding of serious maladministration in three months
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Ombudsman hits major housing association with two severe maladministration findings following damp and mould investigation
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Ombudsman hits out at “apparent lack of proactivity” from Welsh social landlords in addressing damp and mould issues for residents
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Ombudsman hits out at council after housing benefit miscalculations lead to eviction of young family
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Ombudsman hits out at council for making “serious and unsubstantiated allegations” about asylum seeker
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Ombudsman in Wales criticises public bodies over failure to align service delivery with duties under equalities legislation
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Ombudsman investigation calls on London borough to review approach to direct offers and boost transparency
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Ombudsman investigation finds council failed to support foster carers after mother of girl died
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