Commissioners praise improvements at Thurrock, flag local government reorganisation risk to progress
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Ombudsman finds "unacceptable and inappropriate" responses by social landlord to damp and anti-social behaviour complaints
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Ombudsman finds “significant delays” in response of council to complaints from vulnerable man left in unsuitable accommodation
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Ombudsman finds council at fault after mother left in the dark about death of daughter at respite care home
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Ombudsman finds council at fault for “failing to evidence” school transport decision-making process and providing incorrect information
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Ombudsman finds council did not do enough to support woman fleeing violence
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Ombudsman finds county council did not arrange appropriate transport in time for boy with special needs
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Ombudsman finds county council failed to meet needs of man with dementia, leaving him to pay for some of his own care
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Ombudsman finds double severe maladministration at recently merged housing association after disabled resident left in mouldy home for 19 months
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Ombudsman finds failings by council in management of support for vulnerable adult who died whilst receiving care services
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Ombudsman finds fault in two thirds of adult social care complaints investigated in 2018/19
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Ombudsman finds fault with ‘number of aspects’ of council investigation into member conduct
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Ombudsman finds fault with London borough over “unreasonable” 24-hour notice offer to homeless single mother of accommodation 250 miles away
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Ombudsman finds housing association guilty of severe maladministration after resident left homeless following domestic violence
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Ombudsman finds issues with care calculations made by council
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Ombudsman finds Legal Aid Agency guilty of maladministration after rough sleepers fighting deportation order faced delays in funding for representation
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Ombudsman finds London borough guilty of severe maladministration in handling of complaint about leak
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Ombudsman finds severe maladministration after housing association left resident without heating and hot water
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Ombudsman finds severe maladministration after young family left with unsafe windows for 16 months
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Ombudsman finds severe maladministration at city council after new-born left living in damp and mould
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Ombudsman finds severe maladministration at city council over delayed repairs of extensive water leak
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