Legal Services Board criticises differences in clarity of advice from regulators on conduct of litigation
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Ombudsman reveals varying impact of complaint handling orders in latest report ahead of Code becoming statutory
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Ombudsman review reveals complaints about English social care increasingly due to funding constraints
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Ombudsman rules out investigating council that decided not to take action over use of hotel to house asylum seekers
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Ombudsman says council processed Prevent referral correctly but was at fault over communication with parent
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Ombudsman secures agreement from council to refund care costs for some people in short-term residential care
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Ombudsman sees "significant increase" in heating and hot water cases
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Ombudsman sees highest level yet of non-compliance in complaint handling failure orders
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Ombudsman sees more complaints related to reduced local government resources
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Ombudsman sees more complaints related to reduced local government resources
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Ombudsman sees rise in councils challenging its decisions
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Ombudsman sees rise in councils challenging its decisions
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Ombudsman sees rise in systemic, policy and procedural issues in social care
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Ombudsman sees sharp rise in complaints about homelessness services
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Ombudsman sees significant rise in proportion of Education and Children’s Services complaints, with uphold rate reaching record level
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Ombudsman sets out “policy asks” including mandatory signposting for all adult social care providers, extended jurisdiction over schools
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Ombudsman sets out common failings of landlords when it comes to inspections following damp and mould complaints
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Ombudsman sets out steps council must take regarding EHCP annual reviews amid "systemic problems"
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Ombudsman slams council over treatment of elderly couple who were split up after 59 years
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Ombudsman slams lack of oversight of outsourced waste collection services
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Ombudsman suspends complaints enquiries of councils and care providers
Page 920 of 1290
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