Legal Services Board criticises differences in clarity of advice from regulators on conduct of litigation
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Hillside: Three years on
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Housing Ombudsman accuses G15 housing association of “repeated failings” on repairs, complaints and service charge enquiries
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Housing Ombudsman accuses London borough of having “defensive” complaint handling culture
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Housing Ombudsman accuses social landlord of severe maladministration in property condition cases
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Housing Ombudsman and Regulator of Social Housing reach new agreement over cooperation
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Housing Ombudsman annual review reveals disrepair to be biggest area of complaint
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Housing Ombudsman annual review shows “some encouraging signs” that landlord handling is improving, despite complaints rising
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Housing Ombudsman calls for Royal Commission to create long-term plan for social housing, expresses concern over approach to vulnerable residents
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Housing Ombudsman consults on 2022-25 Corporate Plan as complaints in sector skyrocket
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Housing Ombudsman criticises "callous and uncaring" systems that undermine landlord handling of disabilities and mental health
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Housing Ombudsman criticises council for 'severe maladministration’ in case where elderly resident left without heating or hot water for three years
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Housing Ombudsman criticises council over four cases of severe maladministration, covering “wide range of responsibilities”
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Housing Ombudsman criticises landlord over repairs failings after rodent problem
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Housing Ombudsman criticises social landlord after child’s bedroom window "boarded up for four years"
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Housing Ombudsman demands ‘transformative overhaul’ after 474% surge in repair complaints
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Housing Ombudsman expects to deliver “four-fold rise” in investigations
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Housing Ombudsman finds “multiple missed opportunities” at London council after special investigation into 79% maladministration rate
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Housing Ombudsman finds severe maladministration at arm’s length management organisation of London borough
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Housing Ombudsman finds severe maladministration at council over ‘life impacting’ failings for two households
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Housing Ombudsman finds severe maladministration at council over significant and avoidable delays in dealing with repairs
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Housing Ombudsman finds severe maladministration at exempt accommodation provider over significant failings leading to unreasonable eviction of resident
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