District and borough councils in Suffolk lodge complaint with monitoring officer of county over alleged "breaches" of publicity rules and advertising standards
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Ombudsman report sees council agree to pay family of seven £6,000 after they were left to live in one bedroom flat
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Ombudsman report sees county agree to reconsider whether to investigate complaint about time in care
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Ombudsman report shows need for strong role for monitoring officer: LLG
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Ombudsman report urges councils to scrutinise services for children in care
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Ombudsman reveals varying impact of complaint handling orders in latest report ahead of Code becoming statutory
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Ombudsman review reveals complaints about English social care increasingly due to funding constraints
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Ombudsman rules out investigating council that decided not to take action over use of hotel to house asylum seekers
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Ombudsman says council processed Prevent referral correctly but was at fault over communication with parent
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Ombudsman secures agreement from council to refund care costs for some people in short-term residential care
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Ombudsman seeks three providers for £300k legal services panel
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Ombudsman sees "significant increase" in heating and hot water cases
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Ombudsman sees highest level yet of non-compliance in complaint handling failure orders
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Ombudsman sees rise in systemic, policy and procedural issues in social care
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Ombudsman sees significant rise in proportion of Education and Children’s Services complaints, with uphold rate reaching record level
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Ombudsman sets out “policy asks” including mandatory signposting for all adult social care providers, extended jurisdiction over schools
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Ombudsman sets out common failings of landlords when it comes to inspections following damp and mould complaints
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Ombudsman sets out steps council must take regarding EHCP annual reviews amid "systemic problems"
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Ombudsman slams council over treatment of elderly couple who were split up after 59 years
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Ombudsman suspends complaints enquiries of councils and care providers
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Ombudsman tells city council to backdate direct payments and issue reminders to staff on care and support statutory guidance
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