Commissioners praise improvements at Thurrock, flag local government reorganisation risk to progress
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Ombudsman slams council over treatment of elderly couple who were split up after 59 years
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Ombudsman suspends complaints enquiries of councils and care providers
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Ombudsman tells city council to backdate direct payments and issue reminders to staff on care and support statutory guidance
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Ombudsman tells council to amend school transport policy after failure to act on earlier complaint
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Ombudsman tells council to pay £3k over delayed abatement notice
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Ombudsman tells council to pay £5,500 after 120 repairs raised for one household alone over four years
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Ombudsman tells council to refund improperly imposed fines for fly-tipping
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Ombudsman tells councils to be clear on purpose of visits to home-schooled children
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Ombudsman tells L&Q to pay £142,000 in compensation after special investigation finds ‘prolonged period of decline’
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Ombudsman threatened council three times with witness summons amid concerns at resourcing of complaints function
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Ombudsman to take no action against councillor who attended remote meeting while driving
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Ombudsman unveils good practice guide for council officers on medical assessments for housing applications
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Ombudsman upholds complaint by landlord over council advising tenants to stay in property after possession order
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Ombudsman upholds four in five of complaints about adult social care where it conducts investigation in detail
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Ombudsman urges council to apologise, pay £5k to foster couple who had children removed from their care
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Ombudsman urges council to make robust changes to its “fundamentally flawed” complaints handling
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Ombudsman urges councils “to take a rights-based mindset” when developing their services
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Ombudsman urges councils to address issues faced by disabled people when accessing homelessness support services
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Ombudsman urges councils to check information sharing agreements following complaint
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Ombudsman urges councils to check procedures when dealing with people with 'hidden disabilities'
Page 405 of 556
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